120 McHenry Road, Buffalo Grove, IL | Directions 6008942.178894 -87.998143
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Buffalo Grove Theatre – The theatre is a great value, clean, the staff if helpful, the sound is fine. To make it short and sweet, I like the theatre.
Family Theater – I like this theater.
Family of 4, it's almost 100 bucks to go anywhere else.
I understand it is not the best theater, but savings are HUGE. It may not be a place to impress your date but a great theater for family of 3+ My family has been going to this theater since my oldest was 3 yr old who is 13 now.
I don't know why people say manager/owner has bad customer skill?? I never had any unpleasant dealing with any of her employees nor her. She even offered me a free cup of tea or coffee up on seeming me one night - just because. (Maybe i looked cold =)
I like this theater and if it was remotely dirty has some reviewers commented, I'd not take my children, but it really isn't.
horrible theater – To the last person who wrote in, who I believe is the manager of this place, you are wrong! I was also there that night when a woman was being treated very rudely by YOU the manager. You wouldnt give the woman a refund even though the movie did not start yet. The women kindly explained that she wasnt happy with the condition of the place and her children didnt even want to see the movie in the theater because of the uncleanliness of the place and bad seating. YOU the manager VERY RUDELY told her that wasnt a good reason for a refund and that she should leave if she didnt like it there. if you had good customer service skills you would have POLITELY said im sorry but we cant give refunds. The women would have accepted that - i know this because not only was i there for the entire incident but i also spoke to the women afterwards. She honestly wasnt expecting a refund but could not believe the rude behavior of YOU the manager. YOU have poor customer service skills and choose to be very unprofessional. There was no reason for YOU to act this way - you obviously enjoy taking out your anger and frustrations on other people. After being treated so rudely by YOU the manager, the women was rude back - which was WELL deserved. You can dish out rudeness but cant handle it in return since you yelled to call the police on the woman. The womens child became upset and feared for their mother. The child was scared of you and wanted to get away. If the police came they would have arrested YOU the manager for the unsanitary conditions of this place . You are delusional if you think its a wonderful theater - its horrible AND SO ARE YOUR MANAGEMENT SKILLS! You are also a liar - your story is not true. I dont know how you live with yourself.
Wonderful Theater – To the last person who wrote in, you are incorrect. I was there that night when the manager was dealing with a women and she had children around the time of your post so I bet it was the same night. I was there for the entire incidenr which started in the theater and then after the movie outside. The women came into the theater and started going off and saying the F word in people face that worked there. She was asked to stop because it was not the way to act in front of other customers and children. SHe wouldn't stop and after watching her movie kept it up. I was outside for the end of it also and she got in the managers face swearing ect so she then asked her employee in the boxc office to call the police. Maybe you should not make comments if you didn't see the entire thing and the lady left with her kids which by the way the one said to the manager that he was sorry for how his mother acted.
I don't know what theater you were looking at but the staff is very nice and the place is very clean. The prices are affordable and we love to go there. I am happy that the manager will not let people talk and act in a rude way when they come there so that it is a good enviornment for people of all ages. Plus the comments you made and the way you made them sounds like you have the problem not the staff at the theater.
Despicable Theatre – I was a witness to the theater manager who by the way, looks like a troll that escaped from a mental institution and needs her medication badly. She thinks the theatre is nice! It is a pig sty! Unsanitary. what I witnessed was a woman with her children had complained about the conditions and she was very professional about it but the manager was very, very rude and had an extremely bad attitutde so the woman got upset and gave a little attitude back. The manager actually threatened to call the police and the woman's children became upset and started crying. Ms. Troll, 911 is for true emergencies like a fire, robbery or a beating. The police don't come running because you can't handle a little complaint. Anyone who defends this theater needs to have their head examined. I'm sure IF the police would have been involved they would have seen how insane this manager is and sent her back to the looney bin where she escaped from. In additon, I would have been a witness and defended the woman and her children. STAY AWAY FROM THIS THEATER!!! IT IS A DANGEROUS PLACE FOR ANYONE ESPECIALLY CHILDREN!! Manager Troll is a despicable, evil beast who must have been abused in her life. the theater is so dirty, stinky and just gross. I can't warn you enough to stay away from this theater.
Ridiculous – To the last commenter: Just because someone has something nice to say about an establishment that you don't like, doesn't mean they work there. You're probably one of those lame people that come that complain about about everything to try and get free things. You don't like the place, don't come back. It's always busy on Saturdays every week I come, so I tend to doubt you had a short wait. The people there are friendly and the place is getting cleaned up. Very few people seem to be unhappy with the place as of now, including myself. Us true patrons don't like to be around people like you, so stay home or go somewhere else.
Not the best – To the previous reviewer-When reviewing your own business try not to be so obvious about it. I was at this "estableshment" on Saturday and I am sorry to say that this place needs a ton of help. There is to much wrong to list but if you are willing to wait a long time in a short line to get tickets (that I still have because there was nobody there to take them) and food and don't mind dirty nasty seats and bathrooms then you are gonna love this theater. I only paid 2 bucks a ticket and I got a 2 dollar experience in return.
Improving – I don't know what the last "two" posters were talking about. The theater has improved leaps and bounds from what it was. They now take credit cards, they are painting and repairing the problems, and the staff-while they aren't always perfect-are hardly ever inappropriate anymore. They used to play with trash and mess around in front of the customers-they don't do that anymore. They started playing music in the lobby because some people thought it would be nice-they were not playing on their phones. They don't do that anymore either. People like healthy alternatives like apples and carrots and there is nothing wrong with the hot dogs. The pictures were up because most people that come the a theater don't actually read the menu board and it helped them to know new items that are being carried, but I suppose when they get Dip 'n Dots, they shouldn't hang a banner or anything as it may be deemed offensive and done by a 12 year old. New people are learning projection and problems will occur, but the important thing is that they were fixed. instead of fishing for attention and being over dramatic, take it for what it is. It was a dive that's now being fixed up to be a respectable theater. They even get movies faster and earlier. Don't harp on someone's business from one bad experience. All the managers and staff I've encountered have been nice and professional, and even at a Regal there have been sound problems and one time the movie I was supposed to see was nothing but a black screen with sound, but I don't boycott and bad mouth Regal for it because I understand mistakes happen. I like the theater and am looking forward to the improvements.
If I could have rated a zero I would have! – I totally should have read the other reviews before I went. That theater is a DISASTER! I went to see Quantum of Solace and part of the picture was off the screen and the sound was AWFUL. Nobody there knew what they were doing. It seemed like the employees have no clue they work at a theater and neither does the "management" the person who claimed to be in charge either does not care or is totally clueless. I was pretty amused by the employee antics. I just loved the game of tag being played in the main hallway. The popcorn was good and if I had watched the employees instead of the movie I might have had a better time. Bottom line is for so many reasons this place totally stinks!
Hell Would Be Nicer! – I unfortunately decided to take in a movie at this theater. What a nasty pit! The concession stand looks like a 12 year old designed it. There are printed paper signs all over in a desparate attempt to sell the most random s**t ever! When I say random I am talking about fruit and microwaved hotdogs. If fruit was a good idea to sell at a movie theater I would think the big chains would be doing it. The decor is not only tacky but totally grimey and sticky. I also really enjoyed the employees playing music on their ipods and holding personal conversations about tea bagging (If you don't know what it is just google it). The seats in the actual theaters are disgusting and most of them are stripped of pieces like a stolen car. There iare pretty much no lights lit on the aisles making for a pretty dangerous trip in and out of the theater when I went to complain that the movie was out of focus. The movie actually stayed out of focus for a good 10-15 mins because nobody there knew how to fix it and the guy who could decided to run an errand. Not worth the two bucks unless you enjoy random ipod music, dirty unsafe theaters, weird gross concession offerings, inappropriate conversation and out of focus movies. The place is a joke!
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