Olympia >Automotive Repair > British Northwest Land-Rover
1043 Kaiser Rd SW, Olympia, WA | Directions 9851247.038559 -122.961581
My Rover was delivered here by tow truck after a breakdown (now Dare Britannia -- name change for copyright reasons: "Rover" trademark is owned by Land Rover North America). The tow was 30 miles in the direction of home (which is another 2-1/2 hours away -- more about driving time in a moment). It was an electrical problem, intermittent and bizarre -- but in scant time the electrical specialist isolated the problem to a failing alternator. I got a comprehensive email report on the trouble-shooting steps plus a phone call to explain theory of how a less-than-catastrophic failure in power output could produce such weird symptoms. Also got an after-action report on cold start and warm start testing after new alternator installed. The whole forensic process was superb, matched by direct communication with the technician in charge. To be clear on that, my first phone conversation was with the owner, who conferenced the electrical specialist to introduce who would be responsible for troubleshooting. Work was finished in a bit more than a day at shop rates and parts costs comparable to my local garage (Long Beach peninsula). Tremendous service, really -- I’ve put 330,000 miles on the rig since new (1997 NAS Defender 90 soft top) and at some dealerships, the service queue is days or weeks to get started. After this first experience at Dare Britannia, I’ve made the 5-hour round trip twice for additional work. The attention to detail is remarkable, and the range of skills to deal with out-of-production parts is top notch. My latest project cost $6,000 and every penny well spent. Despite spanning the Christmas holidays and needing delivery of parts from the UK, the work was done on schedule. And like the first emergency repair job, I got a steady flow of progress reports from the shop floor -- emails, two sets of shop photos on newly fabricated fittings, and a tech journal growing to 40 numbered items as the project went forward -- the most helpful customer interface I’ve ever had. Hats off to the whole crew here. My Rover’s never had higher quality care.
I only gave one star because I couldn – My advice is to STAY AWAY!!! I paid Charles Kellogg $55,000.00 over 5 years and he will not give me my Land Rover 109. I have a positive balance in my trust account with him, but he will not disburse that either. I was double billed for work. Billed for work not completed. And, billed for work allegedly done but not authorized by me. This has become a nightmare. I know of at least 3 other people who have had similar experience, including two who have successfully sued Charles Kellogg.
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