Day Spas >Brassfields Salon & Day Spa
7326 27th St W, Tacoma, WA | Directions 9846647.235340 -122.534759
Monday 10am - 8pm
Tuesday 9am - 9pm
Wednesday 9am - 9pm
Thursday 9am - 9pm
Friday 9am - 9pm
Saturday 9am - 6pm
Sunday 10am - 5pm
Neighborhoods: University Place
Ok, let's see...where to begin? Although I usually only read these, I felt the need to write about my experience because it was that awesome! I was a new client walking into Brassfields a week ago, and scared out of my mind! Having just relocated to the northwest 3 years ago from PA I bounced around looking for that "one" hairdresser! Well, it took me all of that time to be fortunate enough to find Michael. He's totally amazing! We spent 5 minutes or so, chatting, and I told him to just do what he wanted as far as the cut and color went. I put myself in his hands and trusted him, and it wasn't a mistake! My hair looks great and I love, love, love it! His assistant, Elle is lovely as well. She is as nice as she is pretty, and she's very pretty! They compliment each other. So....if you want your money's worth ladies, Brassfields delivers!
Not Great for Wedding Parties – I brought my wedding party (6+ myself the bride) here for hair and makeup the day of our wedding. We reserved the upstairs room so that we could all be together and celebrate while getting our makeup done.
I was REALLY disappointed on my wedding day.
First off, our appointment started at 9:30am (I think they reserve 90 minutes for you). However... the stylists didn't even arrive upstairs until 20 minutes later (they were late!!) Then, they spent an extra 10 minutes setting up and getting ready.
As the 4 stylists started our hair, they really rushed things (well... they were LATE!). Even my hair was rushed...the bride. When she finished my hairstyle I looked in the mirror and hated it (looked nothing like the test run). So I asked that she re-do it. My stylist gave me huge attitude-- "well hurry up back to the chair-- my next client is waiting". Hmmm... remember-- YOU were the one who arrived 30 minutes late??? NOT MY FAULT!
Over all the girls' hair didn't look too hot. Not terrible, but really not wedding great. And I was very frustrated at the stylists arriving late, rushing the job, then giving me a hard time that they were "late" for their next appointment on my wedding day.
Don't go here for your wedding...
This place is my second home – Just imagine the best salon you have ever been too, plus some fantasy of what you would like one to be, now times that by 10 and you have Brassfields. Never had any issues, and always had the best haircut of anywhere I have ever been. Friendly, fun place to be, and great people to talk to.
Wonderful Wonderful Wonderful – Love this place. I started going here just over eight months ago, and have wondered why I had not come sooner. I used to drive past it daily, and it was not until I commented on someones hair at a local pub, and to hear she had got it done there. I called them up and got an appointment set for that very next Monday. The environment is very tasteful, and is very welcoming. My hair stylist's name was Sean, and he was more than perfection. I can honestly say I have never gotten a better style from anyone else in all 24 years on this earth. To top it off the guy is a riot to talk to. I just love coming there just to talk to Sean. He has made some not so happy days feel 110% better just from his conversations. Must say this is the place to go, and if you are fortunate enough to get Sean as your stylist even better. Thank you guys for bring an amazing salon to the Tacoma area.
Lady below is crazy! Best salon in the area! – I have been coming here for quite some time and have always had the best experience one can expect. I have waited maybe five minutes or so for appointments, which is nothing to cry over. I take that time to admire the gorgeous people and the elegant surroundings.
Have you ever went to one of those walk in places thinking to yourself "gosh, I hope they cut it like I see it in my head" Well leave that thought in the parking lot. These stylist are the most professional people in the business in my opinion. Every time I leave there I feel like a million dollars and look like it too.
Front desk is wonderful, appointments have always been met with a smile and a friendly hello accompanied with my name. I love the feel that you get walking in there.
If I had to recommend a salon to anyone in the Tacoma area, I would most certainly advise Brassfields.
They would not let me give 10 stars, but you deserve it!!
Keep up the GREAT work.
Very rude front desk – My husband and I have been going to Brassfields Salon for a few years. My husband bought a package of several haircuts. He always booked his appointment weeks ahead, and was always on time. His hair stylist, was NEVER on time(not just not on time, but NOT in the building). And when my husband complained he was nicknamed "the mean man" by the front desk. Because we liked the stylist we continued to use him, until enough, was enough. The front desk women were very rude to my husband. We also have schedules to keep. My husband no longer wanted to go there. I switched stylist, and was happy until I needed my bangs trimmed. I called and set up a time, and when I arrived for my appointment, I was told to take a seat. After about 10-15 minutes, I was called to the desk for a correct spelling of my name ect, and told that I wasn't on the books. I said I had called earlier that day and was given a time to come in ( I didn't make up my own time). I was told to take a seat again, after waiting what seemed an eternity, was told that because I didn't have an appointment, that they couldn't cut my bangs until late that day. The thing is they don't make appointments to get a bang trim. I was very upset, because they kept saying I didn't call, nor did I have an appointment. I walked out, very upset. I later called, and Tiffani, the same gal that set my trim time answered the phone. My biggest problem was that she sat there and listened while the other gal said I didn't have an appointment, and didn't say oh gosh I am sorry I did over book, or something to that nature. I was basically, called a liar. I was told by the stylist, that I could call and come in for free mid-haircut bang trims (I have always tipped well). Besides me having to go to a walk-in hair salon, the stylist also loses. During this hard economy, which I talked with the stylist about when I got my haircut, one would think that the front desk would be stellar.
We are now looking for another salon.
Thank you for your comment. I'm sorry to hear that you had a less than stellar experience. Our front desk staff should have taken care of you. In fact bang trims are something that any one of us could have done for you, we do them all the time and your right, they don't require an appointment. Frankly there is no excuse for being made to feel uncomfortable and I apologize. Customer service is very important to us and excellent customer service is something that we have been acknowledged for. As the business owner, wish I would have known about your situation prior to you writing this review. Every person that walks in the door at Brassfields is priceless and should be treated that way every time. We do our best to be consistent about this and do make an occasional error.
Love this place – Went to Brassfields after being gone for a long time. Sean Paul did an excellent job with my hair and has an incredible sense of matching the right color to your hair. Bravo, Sean Paul you are the best and enjoyed the laughs and the conversation.
Second, was Kim who did a makeup consult with me and her sensitivity and expertise so impressed me. Bravo to you also Kim, you are truly special.
Overall, I found Brassfields to be a welcoming and supportive place that truly cares about their customers.
Brassfield's is the place for me and my family!!! – MacKenzie always cuts or colors/hilights my hair and I love it everyone time. It's easy to duplicate for me at home. She always seems to know what style works best on my thick hair.
My whole family goes there, and my mom always raves about every department. Even had my Grandmother and her sister come down from Seattle for a spa day and they enjoyed it so much, they are doing it again in December. Only problem was they keep fighting over who gets what done by who and at one time!!! It's a great place. A University Place tradition!
Brassfield's is the best!! – They do an excellent job at all the services they perform! I love Brassfield's!
Thank you for the review!!! When we hear comments like yours, it motivates us to keep doing better and better
wonderful hair salon – Love it.My hair always looks fabulous after leaving here and I love Jeanette she's the best.The front desk people are also always very nice and helpful.I'll be going here forever.
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