Parkland >Pet Services > Country Kennels
11812 8th Ave E, Tacoma, WA | Directions 9844547.149639 -122.421686
AFTER REPORTING COUNTRY KENNELS TO THE BBB FOR THEIR CUSTOMER SERVICE TO ONE OF MY BEST FRIENDS. THE OWNER CALLS MY FRIEND TO TRY TO EXPLAIN WHY HER EMPLOYEE COULDN'T ANSWER QUESTIONS ON GROOMING SERVICES OR WHATS INCLUDED. SHE WAS A LITTLE PUSHY AND KEPT SAYING HOW THEY TAPE EVERY CONVERSATION. GOOD!! SHE SAID THEY ARE NOT ALLOWED TO TALK ABOUT SERVICES OVER THE PHONE WITHOUT MEETING THE ANIMAL FIRST, WELL THE OWNER SHOULD TELL THIS INFO TO HER EMPLOYEE SO SHE WONT SOUND SO CLUELESS AND STUPID WHEN SOMEONE CALLS IN ASKING ABOUT SERVICES. THAT SIMPLE INFO WOULD HAVE PUT MY FRIEND AT EASE. INSTEAD MY FRIEND FELT LIKE SHE WAS ANNOYING THE EMPLOYEE WITH HER QUESTIONS. THE GIRL KEPT PUTTING HER ON HOLD AND IT WASN'T VERY PROFESSIONAL TO A POTENTIAL NEW CUSTOMER. THE OWNER DID APOLOGIZE TO MY FRIEND ON BEHALF OF HER EMPLOYEE BUT NOT BEFORE SHE TURNED THE BLAME ON MY FRIEND AND ONLY AFTER THE COMPLAINT WAS FORWARD TO HER FROM THE BBB. GREAT CUSTOMER SERVICE IS EVERYTHING TO A BUSINESS AND THE OWNER NEEDS TO STOP MAKING EXCUSES AND TRY AND LEARN FROM THIS TO MAKE IMPROVEMENTS.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Country Kennels on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.