Parkland >Country Kennels
AFTER REPORTING COUNTRY KENNELS TO THE BBB FOR THEIR CUSTOMER SERVICE TO ONE OF MY BEST FRIENDS. THE OWNER CALLS MY FRIEND TO TRY TO EXPLAIN WHY HER EMPLOYEE COULDN'T ANSWER QUESTIONS ON GROOMING SERVICES OR WHATS INCLUDED. SHE WAS A LITTLE PUSHY AND KEPT SAYING HOW THEY TAPE EVERY CONVERSATION. GOOD!! SHE SAID THEY ARE NOT ALLOWED TO TALK ABOUT SERVICES OVER THE PHONE WITHOUT MEETING THE ANIMAL FIRST, WELL THE OWNER SHOULD TELL THIS INFO TO HER EMPLOYEE SO SHE WONT SOUND SO CLUELESS AND STUPID WHEN SOMEONE CALLS IN ASKING ABOUT SERVICES. THAT SIMPLE INFO WOULD HAVE PUT MY FRIEND AT EASE. INSTEAD MY FRIEND FELT LIKE SHE WAS ANNOYING THE EMPLOYEE WITH HER QUESTIONS. THE GIRL KEPT PUTTING HER ON HOLD AND IT WASN'T VERY PROFESSIONAL TO A POTENTIAL NEW CUSTOMER. THE OWNER DID APOLOGIZE TO MY FRIEND ON BEHALF OF HER EMPLOYEE BUT NOT BEFORE SHE TURNED THE BLAME ON MY FRIEND AND ONLY AFTER THE COMPLAINT WAS FORWARD TO HER FROM THE BBB. GREAT CUSTOMER SERVICE IS EVERYTHING TO A BUSINESS AND THE OWNER NEEDS TO STOP MAKING EXCUSES AND TRY AND LEARN FROM THIS TO MAKE IMPROVEMENTS.
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