Sportco Sports Inc

12/10/09

Might be Better in Person

by TheBigBear at Citysearch

Let me first say I will NEVER shop with Sportco again.

I was truly excited to find someplace in the NorthWest that I could order products for an upcoming trip that I'm supposed to blog about for work. I placed on order on Sunday knowing that it wouldn't be processed until Monday. To my suprise I received an email the following morning saying that my order had been processed. Utilizing Sportco's online FAQ's and shipping information (which is great but apparently not very accurate) I had been expecting to receive my package by Wednesday at the latest. Wednesday came and went with no package. Having to leave Friday for the trip I started to worry about not having the order. I placed a call the following morning to inquire about my order. The customer service was not what I had expected it to be. They did inform me that my package had yet to have been shipped. They claimed that due to the holidays they had been experiencing an increase in their online sales, but assured me they would ship out the package that day. They did not however try to accomodate me in any way to ensure the package would arrive on time...

Sportco - First I think you need to re-evaluate who you hire to run your customer service dept. considering the main focus of it being "customer service". Secondly if you know that your business fluxuates during the Holidays, place a disclaimer or update your site with expected Holiday shipping times like every other retailer... I will be sure to continue to tell all of my friends, family, peers, and co-workers in the outdoor industry to NEVER do business with Sportco or Outdoor Emporium.

• Pros: Great Selection of goods online
• Cons: Terrible customer service, poor handling, very slow