Pacific Engine Rebuilders Inc

04/22/11

Burned customer

by 2010 customer at Citysearch

Sad to say I also had a very bad experience with Pacific Engine. The rebuilt engine failed in just 2000 miles. They refused to work with me to get the problem fixed. All they offered was excuses and to shift blame to others. Their Better Business Bureau reliability rating is a “D” on an A-to-F scale. Yes, that is a “D” just like a bad grade in school, nothing to write home about. I am placing this message to warn potential future victims…Pacific Engine’s work is inferior and they will treat you like garbage after taking your money. Be sure to check out their BBB rating before throwing away your hard-earned money.

10/19/08

They're there own worst enemy

by zackery at Citysearch

Didn?t get what I wanted and paid for! Paper work reflected different parts then I wanted, Very bad quality, engine had very low miles under 2k, low oil pressure 17 lbs at idle, builder said that was good enough, safety equipment shuts engine off less than 20 lbs, u would think they would know that,knocking at the main bearing and rocker arm noise, pulled it and returned under warranty it was disassembled in front of me, we seen damage of rear main bearing, crank man said something went thru it and the builder was pulling chunks of gasket from oil pump screen, which they cleaned along with other major parts, picked it up few days later, paper work stated there was nothing wrong with it, checked all clearances, heads so forth, how can that be, seen the damaged bearing my self along with them, it was like polished chrome, not enough clearance using plastic gauge would have shown that. reinstall in the engine, what do I hear! valve train noise again, was told again that?s normal, Notta, after the warranty was up and I was tired of the noise so I looked to see what could be making the noise, boy was I shocked, I found that the rocker arms were completely worn out and lifter preload was all over.105. the valve springs were not installed correct, best at 90lbs S/B 110 thru 120 for the camshaft to work thru the rpm range,also found that they used defective retainers, which the manufacture replaced at n/c to them, now you would think they would change them for me because they made the mistake, no they said, here yah go, and you change them.i mean they were so defective how could you miss that after two inspections, would be like missing a thumb from the hand.they just slamed it together didn't check any clearances what so ever,Paid good money for junk, if you had engine work there please contact me. email me >caughtyaw@hotmail. com, With that said, and the product that I received I can only say, Don?t go there unless you have to, there are other places to spend ur money

• Pros: average location, by freeway ok hours, friendly staff,,
• Cons: Don't deliver what customer wanted and paid for, don't call back, very very dirty shop