Tacoma >Commencement Bay Marine Svc
We didn't have an appointment but they were happy to accommodate us and we got our boat loaded earlier than expected!
Just went out on the boat after they did some work on it. It's running perfectly! They did a great job!
They are very good at figuring out what's wrong with my boat. I trust them and they're the only place I'll go now. Customer service is top notch and the team is very supportive and friendly. No matter what kind of boat you have, I can highly recommend Commencement Bay Marine to service your boat!
They've been servicing my boat for a few years now. Started with a repair I needed after the warranty was over. They did the work and made a recommendation to keep the new warranty valid and they were right. They saved me money on the next repair and since then I've gone to no one else.
Took my boat in to CBMS after issues with another shop, somehow they managed to fix every mistake and make it run like new! Appreciate the honest and quick service, will definitely recommend!
Ive had my boat services at CBMS since late 2009. My first experience was with my port outdrive needing repairs due to a manufacturer defect after the warranty; this required a new u-joint, bearing, and a bellow. Due to the defect, they recommended replacing the bellow annually to active a 1-yr warranty. Thankfully I followed their recommendation, as every year the Port needed the same repair due to water intrusion. Yes, the manufacturer took care of most the bill! However, after 2 yrs of repeated water damage and proof there was a flaw, I asked CBMS to support my push back on the manufacturer, which allowed me to work out a plan to replace the old drives for new versions. CBMS did a great job working with me and the manufacturer to make the impossible happen!As of Oct. '12, the port engine hydro-locked in my slip on a Sun. evening. I called CBMS Monday morning and they were working on my boat by noon, pulling the plugs and oiling all cylinders to save the engine from the saltwater damage. They pulled he risers and manifolds, where he found they had outlived their life. Parts on order that day and work was finished upon the parts arrival...all at my slip!If you have taken the time to read my short story, then I highly recommend CBMS to service your boat regardless if it's small or large!Vonnie is a high-caliber cust. svc rep and a good friend through my boating endeavors.Jeff has a keen ability to figure out and correct my boats mechanical issues. Jeff has become a trusted friend and the only mechanic allowed to work on my engine and drives!The rest of the CBMS team has always been friendly and supportive, always willing to reach out with a helping hand!
We have used Commencement Bay Marine Services (the same people that formally worked at Olympic Boats) for some years now. We have always found Vonnie and the team to be exceptionally helpful and friendly. The repairs have been reasonable and thorough, and we felt we were in good hands.
I have been using CBMS for several years now; Vonnie and her team have always been so helpful and friendly! Never have to question the repairs because they keep you so involved in the process. Truly feel like i'm in good hands with them!!
They totally accommodated us with no appointment when we decided to have our boat loaded one day early.
response to "Ripped Me Off". This was an unfortunate occurrence where the engine leaks were corrected as requested while the hull leak (which could only be found while in the water) could not be discovered on a trailered boat. The majority of cost could have been avoided by not leaving the boat in the water for a week with out an operating bilge pump. The vessel left CBMSI with a non operating bilge pump. Under no circumstances would we ever want a customer unhappy and it is unfortunate that this customer is upset. Our goal is to provide honest, quality work for our customers.
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