901 Bay Street, Port Orchard, WA | Directions 9836647.541680 -122.634477
If you are mechanically handy I have found Peninsula Feed to be an excellent source of parts for my power equipment. Virtually every time they have the components I need in stock and are quick about getting me in and out. I have never had them service my equipment but I will say that they do not jump for joy you are there and my experience each time has been professional and maybe a desk worker or two will come off as anhedonic when joking, but to date, over ten years, never rude. I can't say that about the people at Ace or Lowe's Port Orchard, that is for sure.
Not trustworthy and bad, very bad, attitude – After having a really long wait of six weeks last year and really bad attitude I was not going to return. However I was willing to try again due to the economy and putting money back into my community and small business. Again I was told a two week window because it was early in the season. After two weeks I called for status of mower and was told that they were waiting on a part and it would be in that Friday and ready in PM. I waited five days to make sure and received no calls so I expected everything was fine. I went down to pick up my mower and was told my part was back ordered when I asked if any idea of when the part would arrive I was told "that's a Doug thing and he is off today, with attitude. I said it sure would of been nice for a follow up phone call and then I was told we don't call anybody again with attitude. Finally I requested for someone to call me tomorrow (hopefully Doug) with some kind of answer. So now its three weeks and counting and I'm not sure if I will see my mower this summer or not. After this I will reconsider my options. Its really a shame when you are treated like this in your own community and a local business. I really hate to take my business out of the area but I'm left no choice.... I will update when and if I get a return call...
Beware of attitude and delay! – My tractor broke down and I needed them to replace a belt. They told me it would be 2-3 weeks. I said fine. It was FOUR weeks until they even looked at it or ordered parts. It was SIX weeks before I received my tractor back!!
When I talked to the mechanic he said, with attitude, "Well I took a week off!", and then continued with "I've got 72 other tractors here too and they all need work!". I was floored... that's his job. I'm dumbfounded why a company that big, that sells new tractors and does repairs too, only hires ONE mechanic. Furthermore, why are they so bad at scheduling. If it's going to take 6 weeks to get a belt then tell me. But don't promise 2-3 weeks when it's going to be 6. And then to show so much attitude...
They are the only game in town and act the part. They do not care about their reputation nor their attitude.
I agree fully with a previous reviewer who said that they were condescending. I've never been so frustrated with a company.
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