Doesn't Recommend

DancingFool84

Joined 5 years ago

Lousy Service, don't waste your time or money. I was told about this restaurant by a friend saying that it was a good place for mexican cuisine on the island. We went on a Monday night, so it wasn't very crowded. We were seated right away. However we sat for a while (20 min) before someone came to take our drink order. The waitress that took our order never came back. We had probably 5 different servers throughout the meal taking our order and then bringing us our drinks and food. The experience lasted 2 hours, and we ended up walking up to another person, who seemed to be in charge, and asked them if we could pay to leave. We also got the sense that we were posing an imposition on the service staff... so after a $75 dinner for two we were glad to leave and get out of there... and don't plan on returning. Also, I am well experienced with mexican/southwestern cuisine, and was not impressed with the appetizer and dinner we ordered. So I don't know who would give this restaurant a good review...

Doesn't Recommend

no_fluff

Joined 6 years ago

Worst customer service ever. Four of us went to the restaurant excited to enjoy a nice meal. We had heard a lot of great things about the restaurant and food. When we arrived it was not too busy, only a couple tables occupied. We were waiting at the front desk and 3 different employees made eye contact with us but did not bother to acknowledge us...that should have been the first sign. We had one gal seat us and give us our menus, we had another gal take our drink order and another take our food order. Throughout the evening we had 5 different gals servicing us. The food was good. I'm not from the Bainbridge Island area, but it's one of few Mexican restaurants from what I hear. Having a nice relaxing meal enjoying the company of each other, we had drinks and then our meal and then ordered dessert. A server brought out some of our desserts (they would not all fit on one tray so a second trip had to be made). Before all of us received our desserts, we received the bill. We thought that was a little odd, but then again the girl that brought our check didn't bring our dessert so maybe she didn't know any better. As soon as a dessert plate was empty someone was there to quickly pick it up along with anything else that was on the table that they could clear. There were no offers for refills on coffee. Two people were still working on dessert and a server came over and said, "Oh, is there a credit card under there (the bill)." One person in our party asked, "Gosh, is there a hurry or something." The gal replied, "well yes, actually there are people that have been waiting for your table." I talked to her on my way out and expressed how rude i thought her comment was. She said she normally wouldn't say that but there were people waiting for half an hour. I'm sorry, was that our problem?! It gave my party a lot to talk about on our drive home and not a place we would recommend to anyone we know.

Recommends

riobrava

Joined 6 years ago

Incredibly lousy service, don't bother! Definitely avoid on weekend nights!. My wife and I arrived at 6:30 on a Friday evening. We didn't have a reservation and waited 35 minutes to be seated. Don't even bother to show up without a reservation! They must have a section for those without reservations because the tables next to us also arrived without reservations. One waitress took our drink order and 10 minutes later another waitress took our food order. No one server was responsible for our table. We then waited 40 minutes for our food which did not arrive. Chile rellenos and enchildas don't take 40 minutes to prepare. During this time the food waitress never returned to our table. The table next to us was in the same predicament and they had an infant. Finally, we got up to leave. The table next to us decided to leave at the same time. We all walked out together past more unfortunate groups waiting for a tables. I told the hostess that we would like to pay for our drinks, but that we were passing on dinner since we had already waited long enough. Her response, "we'll really busy tonight and I believe that your food is in the oven." There was no, I'm sorry. In fact she never apologized. The couple with the infant simply walked out. We left after the hostess didn't seem to care about us paying for our drinks. She simply said, "you're good." I worked for many years as a waiter and I know what good service is. To be fair the hostess was barely 18, but shame on the owners for placing an inexperienced person front and center. We have eaten here in the past and the food was reasonably good. The service has always been inconsistent, but this was really bad. There are several very good restaurants on Bainbridge, but this is the only Southwestern Mexican style restaurant on the island. Clearly, if this restaurant had any real competition in this category it would have to seriously improve its service to survive. I'd suggest hiring a few professionals!

Recommends

alisonkramer

Joined 7 years ago

Pricey food, fun vibe. This is an island favorite and has been for years. The food and margaritas are quite good for being prepared by a crew of highschool kids, although often overpriced for Mexican. The bar vibe is fun, locals and young people which is a rarity for BI, and the outside patio is a winner in the summer.

Recommends

yolandamorris

Joined 7 years ago

Friendly. I haven't been here, only called for info and the gentleman offered to take us to/from the ferry if it was raining since we're walking from the terminal, now that's taking care of customers!

Doesn't Recommend

jafb

Joined 9 years ago

No resemblance. On recommendation of friend, dined here on fish tacos -their specialty. Sorry to report that it did not resemble any fish taco we ever ate in Mexico or S Calif for that matter. A slice of tuna (changes--sometime monkfish or salmon, what???) inside cold limp flour tortillas. Dressed with a white sauce and shredded orange cheese. Black beans and hot sauce were fine. Orzo completed the plate. Amateurish food and service, but apparently well-intended and popular with locals.

Recommends

mkneib86

Joined 9 years ago

Best Black Beans. the roasted vegtables are perfection....great combo of northwest flavors and REAL mexican cooking. Killer drinks.....try the grapefruit margarita. to die for. please try the carne asada