Petaluma >Le Bistro
Don't waste your time!. Don't waste your time or money at this restaurant! The chef/owner is the nastiest person you will ever meet. He has no customer service skills what so ever. I hope this restaurant closes down because people llike that don't deserve any success!
Just a comment. I have known and loved this restaurant for years. And thus became close with the staff. Although this is a restaurant, it is still ran by human beings. I am sure there are exaggerations in the story and by the way it sounds much exaggerated. Corey starts work at 8 in the morning while only stepping out for about an hour around noon to run errands. The "chef" you saw in the kitchen "around" 8 p.m. on a SUNDAY is the owner. Although he is running a business to the public, and may have handled your situation better, you might want to take into consideration that the man is only human. And if it was a slow night and you show up late he was probably packing it up and calling it a night. I don't know if you have read other reviews (try Yelp). He has been compared to the soup natsi But if you get to know him he isn't. And after 20 years I think he knows what he is doing. I am sure that one minute wouldn't have made a difference, maybe 15 and then another 5-10 to wait for the rest of your party was just prolonging his already 12 hour workday. You may have spent $200.00 (which is highly unlikely given his prices) but after 13-15 hours a day for 5 days of intense hard labor running that restaurant all on his own, you would have been a bit annoyed as well. Your Server, Erin, is highly hospitable, like the owner, she is human too. I would have to assume that she did all that she could to make you feel welcome and explain as best she could. We fail to realize as a general public that people who serve as food and cook us food, or serve us in any way in retail or food and beverage, are people. People with feelings. They make mistakes, they forget, but the good majority or them just want to please. I don't think boycotting this restaurant or any establishment based on a bad first impression is right. Give it a second try. This time on a different night and time and see for yourself what a delight this restaurant really is.
The worst service we've ever received.
I've never had to leave a restaurant because they were so rude I wanted to cry.
My husband and I wanted to go out on a Sunday night. He called the place and made reservations for 8pm. Some places close early on Sundays, so we wanted to make sure it would be okay coming in that late. Le Bistro got great reviews on this site so, we thought it would be a nice experience.
We were so wrong. In all of the years I've been dining out , I have never been treated so poorly.
When we got there at 8:01 the Chef was just shaking his head.
"It's been a slow night." The waitress said.
The Chef was giving us dirty looks because he wanted to go home.
Why give us reservations for 8pm then?? They could have asked us to come a little earlier.
We also called ahead an hour to let them know we were adding two more people, who came a few minutes after us.
She sat us down and after a couple of minutes we ordered a bottle of wine. The waitress didn't come back for twenty minutes, so we figured that was a hint for us to leave. Meanwhile getting dirty glances from the Chef the whole time. We've never felt so unwelcome. This place gets no stars!!!! If the owner was there that night on Dec 16th, then I hope the place closes down. What awful, rude treatment. They lost a couple hundred dollars that night and we are telling all of our friends and family to never patronize that establishment.
Great French Food. small, intimate restaurant in downtown Petaluma. Fantastic service, constantly changing menu, excellent preparation and ingredients.
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