Blue Ridge Auto Glass

01/26/12

I have never felt so cheated in my life.

by dirvingbrown

Do not buy from Blue Ridge Auto Glass in Winchester, Virginia!

I got a new windshield put in on Thursday and discovered two chips on the edge of the glass on Friday. Robert from there told me he was sorry and he would order a replacement windshield for me.

When I called to confirm the appointment I got nothing but arguments from the office. They refused to replace the defective windshield and called me a liar.

They said I should have inspected the windshield before I left. I should never have trusted them on reputation alone.

They tried to convince me that chips on the edge of the glass were a stone chip. They would have said anything regardless of how ridiculous in order to avoid standing behind their word and thier work.

I have never felt so cheated in my life. Don't buy from this company. I don't understand why they would let one windshield which they apparently damaged during installation ruin the reputation of their company.