86 N 1000 E, St George, UT | Directions 8477037.109311 -113.561493
Monday - Friday: 8:00 AM to 6:00 PM; Saturday: 8:00 AM to 5:00 PM; Sunday: Closed
In March this year I came in to Brackens because the tires on my 4 Runner we unbalanced as well as to have the battery connection checked. You checked over of the battery and clamps, tightened connections better and I was sent on my way. About 20 mins. Later my 4 Runner failed in the drive thru lane of Kneaders Bakery. A Kneaders employees called you and you came out with a tow back, checked things out and loaded up the vehicle. Long story short you saved the day by taking it back to your shop and finding the problem all at no charge. I can’t thank you enough for your help and generosity. What goes around comes around, I’ll be back.
My car's AC was just blowing hot air. I thought I needed a freon recharge. Their AC technician ran a free AC check, found out the freon was full, no leaks and that it had to be an electrical issue. Fixed it in two hours. Awesome service and advice. I will definitely be coming back for all my auto needs!
Thank you for the work you did on my car as I was passing through Utah. I truly felt cared for and not lost in the shuffle of a huge organization where I was just a number. I wish you were closer because I am looking for another BMW mechanic in Vegas to replace the one I have been using. Thanks again for the great service. And Todd, I appreciate you working on your birthday. I’ll try to make it up there for the 300 mile check up! Thanks again.
You may not remember us, but we sure remember you. This summer, we left our home here in La Habra, California, to go to a family reunion in the Black Hills in South Dakota. We were driving my “baby”; a 1991 GMC ½ ton pickup which had always been dependable and which I love to drive.
About halfway between Las Vegas and Mesquite, the transmission got crazy on us and we managed to limp into your place. You were very busy but told us if we could come back the next morning you would look at it. We were hoping for something relatively simple like the governor, but no such luck. The transmission needed to be replaced. Fortunately, you had one in stock that fit in our truck. Although it was very expensive to do, your price was better than what we would have paid at the dealership or here at home.
I don’t know whether you two sensed our discouragement and that’s why you worked so hard and fast, or whether you are just naturally kind people, but Saturday was amazing. I have worked in car dealerships and done some mechanic work so he had a good idea of how long it should take to replace a transmission. You told us to be there by 8:00am and Jerry said he should be able to start work on the truck by 9:00am. We were told to call back at noon to see how it was going.
I thought it would take probably 5-6 hours to do so we were prepared to spend most of the day in St. George. We debated whether to turn around and go home or continue on and arrive a day late. We decided to go on as this was an important reunion in my family.
You can imagine how amazed we were to check with you at noon to find the truck completely finished! I still don’t know how you guys did it, but we were VERY impressed. Not just by the work you did, but also by your attitude and the way you made us feel you are honest people. Honesty is a blessing to find in today’s world.
Since we left, my “baby” has taken us to the Black Hills and all though them, brought us back home by a different route, and has safely taken us through the desert. We took it to our mechanic when we got home and had it checked out like you told us to and everything is working fine. We haven’t forgotten your kindness and the effort you both took to get us back on the road quickly and safely. Thank you again.
Brackens Service – Just a short note of appreciation for the service you provided husband and I. One has a tendency to be short tempered when something goes wrong with a job. My husband does not hesitate to show his anger, and too many times we fail to take the extra effort to show appreciation when things are corrected. I want to thank you for your service and if it’s any consolation to your folks – (you and your workers,) your men were very friendly to me while I was there. Thanks again and good luck on future work.
I would very much like to extend an extra “Thank You” to your driver, Chris (invoice # 76248). I feel he went above and beyond what would be expected of an employee. On my trip to St. George on July 4th, 2013, I became the victim of a stalled/distressed vehicle. I called AAA and your service was dispatched to assist with my dilemma. The driver arrived in a very reasonable amount of time. He was very courteous and immediately put me at ease with helpful hints to resolve the situation. The situation was resolved by delivering the vehicle to the Hyundai Dealer almost 140 miles away from St. George. The time was early afternoon and the trip would take approximately three hours one way. He didn’t seem to be bothered that this was the Fourth of July and might interrupt any plans he might have. He made my situation less stressful and I’m so grateful to him for that. Brackens Auto should be proud to employee such a person and I hope he will be recognized in some way for his extra-special care in fulfilling his work obligations. Thank you.
I came in on a Sunday night to Brackens Auto with the rear axle bolts sheared off on my truck. Frank gave me hope that the bolts could be drilled out and new ones installed. Jason took the time, after showing up to do a personal job, to drill out the bolts and install new ones. Justin continued to stay late just in case I needed to have him tow my truck to town. If anyone had said that the job couldn’t be done that night, then I would have been forced to stay at a Motel plus extra costs. This was alleviated by the great service by your crew. Thanks for the extra labor and over time you provided me so I could get back on the road.
We were miles out of town when we broke down and Brackens towed us to their shop. The radiator hose had split and they fixed it very quickly and charged a fair price for the job!
I have always taken my car to Bracken's because they are honest and get the work done fast. On my last visit they went many extra miles for me. I came in because my car was over heating, so they fixed that, plus they fixed my AC, my gas pedal is much easier to push, and my check engine light is finally off. They did so much for me and I am so thankful. The mechanics at Bracken's really do care. I have over 200 Facebook friends and I will be telling them how great this place is!
I wanted to thank you for the great job you did on my car. It was uncomfortable having it so far away and it was nice to know it was in "safe hands." I appreciate the time and effort you all put into it.
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