Holiday Inn Lubbock-Park Plaza

Doesn't Recommend

Sam L.

Joined 1 year ago

Beware of Cancellation Charges. I made an on-line reservation in January for a June 2012 two night stay to complete at the Buffalo Springs 70.3 IM. The price for the hotel was higher per night than the hotel’s normal rate. The reservation required a minimum of a two night stay. I only needed one night. But I figured, It’s the event hotel and it would be nice to stay there along with other athletes to enjoy the seminars and vendors.

I was injured in April and it required surgery which meant that I could not compete. When I tried to cancel my reservation in May, 2012 I was informed that I could cancel but that I would lose the entire amount of the stay since this was an Advance Purchase. I went back and read the fine print on the on-line reservation and found a fine print statement that I would lose the deposit. I guess the hotel management figures that they can optimize profits by imposing such strict rules when the hotel is busiest. I am really disappointed they choose to do business like this. If I cannot get my $$ back. Holiday Inn will never get my business again.

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Robyn Galbos

Joined 10 years ago

For more than 50 years, this hotel's familiar green sign has signaled budget-friendly lodging for families and business travelers.. In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as four children per family (age 12 or younger) eat for free at hotel restaurants. Other amenities include 24-hour business services, an in-room coffeemaker, iron, hair dryer, room service, a swimming pool and a fitness center.